In very rare cases, a file can be shown as corrupted or give an error. If your return is accepted, we’ll send you a refund confirmation. To start a return, you can contact us at. In case we observe an exaggerated amount of refund requests based on insinuated reasons - from a customer, we will conclude that our services are abused - and have the right to block and restrict that customer from using our services.
However, there are exceptions when we will issue a refund, depending on the reason or the customer's unique situation. We believe that if a design works for 1000 different CNC users, and does not work for one of them, then most likely the problem does not lay within the design, but rather in the technical arrangements made by the customer (like g-codes, toolpaths, etc) - steps for which 3DmodelsArt is not responsible for. The designs made by the 3DmodelsArt Team are professional, with very high quality, and tested on 3axis CNC Routers before they are uploaded on our website. We have a 5-day return policy, which means you have 5 days after receiving your design to request a refund.īecause these are Digital Files that cannot be returned as physical products (you will keep the product even after the refund is issued) - we require a stipulated reason for a refund.
